Technology moves fast and the challenges of meeting needs for an IT organization can be very daunting. Best practices help address the challenges using techniques that are proven to be better than typical practices.
We bring expertise in Information Technology Service Management (ITSM) and the best practices of the Information Technology Infrastructure Library (ITIL). We can adapt these best practices to your environment to provide more agile processes and incorporation of DevOps into your operational environment. Do you want to safely integrate new cloud technologies, raise customer satisfaction, improve staff skills? We have you covered.
We employ ITIL, ISO 20000, ISO 33071 and other bodies of knowledge. Example tasks include:
- Staff training and coaching
- Service Management program Implementation
- Program management
- ITSM tool platforms (ServiceNow)
- IT Service Catalog design and implementation