Services

Information Technology

Advisory services to CIOs and senior leadership of IT organizations

  • Web development services using Drupal
  • Service Management
  • IT Service Management and ITIL
    • Assessment
    • Planning
    • Implementation
    • Program management
    • Training
    • ITSM tool platforms
    • IT Service Catalog implementation
  • Operational management improvement
  • Program/project management
  • Program/Project management
  • IT Service Desk
  • Improvement and transformation of customer service and user support organizations
  • Metrics program design and dashboard implementation

 
 

Management Consulting

  • Cost reduction and optimization
  • Organizational Change Management and culture
  • Organizational design
  • Strategic planning
  • Organizational Performance Excellence
  • Continuous process improvement
  • Portfolio optimization
  • Baldrige Program implementation
  • Telecom expense management
  • Training (ITIL, performance excellence, Baldrige)