ITIL Training


The IT Infrastructure Library (ITIL®) is the most widely embraced body of knowledge for professionals that design, deliver, support, and manage IT services.   The classes are typically held in our Rockville office and can also be held at your facility if for a private group. The class is taught by Kirk Holmes, President of Holmes and Associates, an ITIL veteran who has been a leader and pioneer in the adoption of ITIL in the Washington DC area, nationally, and abroad.   Please join us.  

Questions or to register: Please call us at (301) 998-6108 or email for more information, course syllabus, and to discuss our private and group class offerings.

Course Description:

Providing competitive IT services in today's world of cloud offerings, agile, DevOps, and Managed Services Providers requires employees who are aware of, and focused on, the best practices and methods. For even more convenience and tailoring, we also can provide private group classes on client site or at our site in ITIL, DevOps, project management or other disciplines. Register at this link.You may also Click here to sign up for notifications on future classes and special offers. An ITIL Foundation certification allows you or your organization to begin the journey to improve IT quality and stability, customer satisfaction, employee performance, and organizational collaboration while also reducing IT costs.


IT Management, Support Staff, IT Consultants, Customers, Super Users, Business Managers, Business Process Owners, Partners

Learning Objectives:

At the end of this introductory course, you will be able to:

  • Identify the key principles and concepts of IT Service Management.
  • Identify the Service Management processes and the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components.

Course Organizational Logistics:

  • Course runs 08:30AM – 5:00PM each day
  • Computer-based certification exam will be held from 4:00 – 5:00 on the last day (provides learning credits for ITIL, PMI, and NASBA)

No IT knowledge is required, although a familiarity with IT service delivery will be beneficial.

Course Participants Material:

Participants receive a copy of the classroom presentation material used to introduce and summarize the ITIL concepts. IT Professionals may want to purchase the complete ITIL Core Reference Materials for their own reference library. Many other ITILR are also available in the marketplace. We do not endorse any particular product.

ITIL®️ is a registered trademark of AXELOS Limited. All rights reserved.