ITIL Training


ITIL is the most widely embraced body of knowledge for professionals that design, deliver, support, and manage IT services.   The class will be taught by Kirk Holmes, President of Holmes and Associates, an ITIL veteran who has been a leader in the adoption of ITIL in the Washington DC area, nationally, and abroad.   Please join us.  

Please call us at (301) 998-6108 or email for more information, course syllabus, and to secure a position in our next class.

Course Description:

This exciting and dynamic 3-day course, fully updated for IT Infrastructure Library R (ITIL) 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. Incorporating lecture, interactive exercises, and an engaging, case study based approach, this course positions the student to successfully complete the ITILR Foundations certification exam, required for entry into the future ITILR intermediate level training courses. Those follow-on intermediate courses will then allow your staff to design and manage ITIL-based process and apply ITILR to deliver and improve real-life services.


IT Management, Support Staff, IT Consultants, Customers, Super Users, Business Managers, Business Process Owners, Partners

Learning Objectives:

At the end of this introductory course, you will be able to:

  • Identify the key principles and concepts of IT Service Management.
  • Identify the Service Management processes and the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components.

Course Organizational Logistics:

  • Course runs 08:30AM – 5:00PM each day
  • Computer-based certification exam will be held from 4:00 – 5:00 on the last day (provides learning credits for ITILR , PMI, and NASBA)

No IT knowledge is required, although a familiarity with IT service delivery will be beneficial.

Course Participants Material:

Participants receive a copy of the classroom presentation material used to introduce and summarize the ITILR concepts. IT Professionals may want to purchase the complete ITILR Core Reference Materials for their own reference library. Many other ITILR are also available in the marketplace. We do not endorse any particular product.

ITIL®️ is a registered trademark of AXELOS Limited. All rights reserved.